Inbound Customer Service.
services
Inbound call center services as a proactive approach to customer support
Companies who preferred to have high-touch engagements with their clients still choose phone support services. We can extend your service availability by taking care of your customers after hours and even during holidays with our omni-channel support services.
We build professional, scalable inbound customer service outsourcing teams to support your internal processes and deliver the quality your customers expect.
What is inbound customer service?
Inbound customer service is generally defined as a call centre or customer care centre that deals specifically with inbound enquiries. For instance, a customer contacts a brand to ask about a refund or return. Traditionally, an inbound customer service centre would be set up to deal with calls, but as brands have shifted toward digitalisation and transformation, customer service agents are expected to handle enquiries from multiple channels, including email, live chat and social media.
Whilst many brands and businesses engage in customer service, very few understand it as an extension of the customer journey and a key tool in building a successful, customer-friendly brand.
Phone
Our agents speak excellent English and have extensive experience with inbound and outbound phone support for U.S. and European brands.
Chat
Our customer service agents know how to optimize chat support and convert chatters into buyers via thoughtful and personalized responses.
We specialize in email support. Our skilled agents respond promptly to your customers’ emails, using your preferred tone and voice.
Social Media
Customers want to contact you on social media. We offer exceptional support through Facebook, Twitter, Snapchat, or any other social channel.
Scale Your Customer Service TeamSupporting your inbound customer service at scale. Quickly
At Libras Communication, we are the experts at delivering quality inbound customer service outsourcing for a variety of industries and scenarios. We help businesses to overcome customer service challenges and build better connections with their customers. Our diverse, professional teams are highly-trained to adapt to any brand and give them a voice.
Faster response times and better service, on any channel.
We deploy a variety of inbound customer service channels according to your requirements, using our experience and knowledge to quickly plug gaps that your business may be missing. So, no matter how your customers prefer to get in touch with your brand, we’ll be there to help them.
Our advanced inbound customer service outsourcing teams are experts at responding via phone, webchat, email, social media, WhatsApp, and more. We use integrated technology to ensure all communications are monitored and aggregated into your CRM or sales funnel, allowing you to see us in action, in real-time.
Our consultants work with your business to create a bespoke package that offers flexibility and efficiency across the board, so you’re only paying for the channels you want, and receiving exemplary service 24/7.
