E-commerce & Retail
services
E-commerce & Retail
We acknowledge the pivotal role of administrative support in the development and success of the E-commerce business. Our expert team of skilled specialists renders effective administrative services with our in-place processes and tools needed to grow our partners’ business. Check out a case study about.
E-commerce Call Center Services
We designed a team collaboration with support experts that shows strong points in resolving the challenges. An effective SOP (Standard Operating Procedures) has been implemented to allow consistent execution of critical processes.
Keeping up with changing customer needs
Tickets and cases would be routed to the appropriate agent to handle the needed request and cross-trained all representatives to provide redundancy and coverage. An e-commerce team leader will monitor a team to provide mentorship, ensure continuity, and support training.
Phone
Our agents speak excellent English and have extensive experience with inbound and outbound phone support for U.S. and European brands.
Chat
Our customer service agents know how to optimize chat support and convert chatters into buyers via thoughtful and personalized responses.
We specialize in email support. Our skilled agents respond promptly to your customers’ emails, using your preferred tone and voice.
Social Media
Customers want to contact you on social media. We offer exceptional support through Facebook, Twitter, Snapchat, or any other social channel.
The best fit for your business needs
Libras Communication builds customised solutions that fit your business needs; an omnichannel experience to transform the contact center expeirence for your customer base. While catering to the Customer Lifecycle spectrum, we ensure that every engagement is hassle-free and helps build a long-lasting relationship between your customers and the brand.
Our Solutions for Ecommerce & Retail
If you’re ready to request a quote or you’re interested in hearing more about our services, fill out this form and we’ll get back to you within two business days.
